High-speed rail services between and were halted on Wednesday morning following a rear-end collision between two trains in . The incident occurred shortly after 9:00 a.m. between Los Yébenes and Urda when a AVE train, which had slowed due to line issues, struck an train travelling in the opposite direction.
Under EU Regulation 2021/782, affected passengers are entitled to a full refund or alternative transport to their destination. Renfe, Iryo, and Ouigo are offering free changes via their digital platforms. If no alternative is provided within 100 minutes of the scheduled departure, travellers may claim costs for self-contracted bus travel.
The disruption triggers mandatory assistance rights, including meals and refreshments based on waiting times. Where overnight stays are required, operators must provide hotel accommodation and transfers. Claims for full refunds must be submitted within three months, ensuring passengers are compensated for the significant travel interruptions.