The Ministry of Social Rights, Consumption and Agenda 2030 has opened a sanctioning file against a bus company for alleged unfair practices. Led by Pablo Bustinduy, the department is investigating claims of misleading ticket pricing and withheld refund fees.
The company is accused of 'drip pricing', where management fees are only added at the final stage of purchase. Under the 2023 Law on Customer Service Services, firms must include these costs from the start. Failure to return fees upon cancellation is also noted.
This marks the second such investigation in 2026 following a similar case involving a travel platform. The company faces potential fines of up to 1 million euros for abusive clauses, though the opening of the file does not prejudge the final legal outcome.